FAQs

All

Yes, all RaceTrac locations have an ATM.

Balance inquiries via ATM are free at all RaceTrac locations. In our Louisiana and Texas regions, ATM usage is free for all users whose debit cards can be processed via the Allpoint network. In our Florida and Georgia regions, ATM usage is free for all Fifth Third Bank debit cardholders. Otherwise, there is a surcharge on cash withdrawals only. The surcharge amount will vary by store region.

When a transaction times out on an ATM, the ATM will hold the card as a safety precaution to avoid potential fraud. To retrieve your card, you will need to contact your financial institution.

Please contact your financial institution.

You will need to contact your bank/financial institution.

It's just one of the ways we show our gratitude. ID.me is how RaceTrac verifies and rewards our community heroes – like first responders, teachers, and military members. If you're a 'Trac fanatic in one of these groups, use ID.me to confirm your status and enjoy some well-deserved perks! Curious about what we offer? Check out www.racetrac.com/rewards/communityoffers for all the details on our ID.me partnership.

Your info matters to us. That's why we work with ID.me, using their trusted verification process to confirm your eligibility against credible data sources.

Ready to get started? Just click the link below and follow the easy steps on our page: www.racetrac.com/rewards/communityoffers

If you're a first responder, teacher, or military member, you can now verify your status for RaceTrac Rewards using ID.me. And guess what? We might add even more community groups to our program down the road. So keep your eyes peeled for updates!

Get ready for perks all year long! Our deals and offers will be changing to keep things fresh. We're looking forward to all the ways we'll be saying "thank you" soon!

First Responders typically include EMTs, paramedics, firefighters, police officers, and emergency dispatchers. The category has expanded recently to include other professionals who may be first on scene in emergencies. Visit https://help.id.me/hc/en-us/articles/202293510-First-responder-eligibility for more details.

Bonfire is the RaceTrac Procurement Department’s e-sourcing, contract management, and vendor management portal. https://racetrac.bonfirehub.com/login

Your company is required to upload valid copies of your W-9 Form, Sample Invoice, and Sample Certificate of Insurance. Optional uploads include Product Catalog(s), Product Specification(s), Diversity Certificate(s), and any other supporting documents.

RaceTrac’s Procurement team will review your company’s profile to see if there are any opportunities for your company to participate in current or future RFPs/RFQs. A team member will reach out if your company’s business scope aligns with a project.

While completing this process does not guarantee future opportunities with RaceTrac, it is a required step to be considered in future projects. In addition, having your company’s information in the Procurement database will provide more opportunities to be identified in future RFPs/RFQs.

Only if a supplier is involved in a bid, or otherwise specifically contacted for samples. Suppliers participating in bids will receive the specification(s), location(s), and date(s) for when samples should arrive.

Please reach out to support@gobonfire.com.

Currently, RaceTrac does not post public RFPs. Keep checking back for updates.

Select the services and/or products offered by your company. This will help the Procurement team select the right suppliers to participate in upcoming bids.

You can request a sample certificate of liability insurance or proof of insurance to show you have business insurance. For a supplier currently doing business with RaceTrac, you are REQUIRED to upload your most recent CoI.

If one or more of the diversity classifications are selected, you will be required to upload your certification(s). If your company does not qualify for a Diversity classification, please select N/A.

Here is a list of classifications your company can select from:

• Disabled Business (DBC)
• Service Disabled Veterans Business (DVC)
• Veteran Business (VBC)
• Disadvantaged Business (DBE)
• Foreign Business (FBC)
• Historically Underutilized Business Zone (HUB)
• Large Business (LBC)
• Lesbian Gay Bisexual Transgender (LGBT)
• Minority Owned Business (MBE)
• 8(A) Small Business (8AS)
• Small Business (SBC)
• Small Disadvantaged Business (SDB)
• Woman Business (WBE)
• Woman Owned Minority Business (WOMB)
• Woman Owned Small Business (WOSBE)
• N/A

No, none of our RaceTrac locations offer cash back.

All RaceTrac locations accept Visa, Mastercard, AMEX, Discover, WEX, Voyager, Debit and EBT (EBT not accepted at RaceWay locations). At our RaceTrac Travel Centers and Extended Diesel Offer locations, we accept Comdata, EFS, FleetOne, TCH and T-Check in addition to the options listed above.

When using a credit, debit or gift card at the pump, your financial institution may place a monetary hold on your account. This hold is usually released when the completed transaction is received by the bank, but the release of the hold may take several days, depending on your bank’s policy. Please check with your financial institution for more information.

This hold is usually released when the completed transaction is received by your bank, but the release of the hold may take several days, depending on your bank’s policy. Please check with your financial institution for more information.

It is dependent upon your financial institution, but it can be up to $99.

If you do not use the entire amount that you prepaid, please allow your financial institution a couple days to release the remaining funds.

RaceTrac Debit is a secure and simple way to pay at RaceTrac. By linking your checking account to your RaceTrac Debit Card, you’ll have the benefit of paying for your purchase without annual fees or finance charges. Plus, you’ll instantly save on fuel purchases. The RaceTrac Debit Card can only be used at RaceTrac locations.

Pick up a RaceTrac Debit Card inside any RaceTrac store and follow the instructions on the package or click here to sign up.

Using the RaceTrac Debit Card is easy. Use it the same way you would use any other debit card at the pump. You may also use the RaceTrac Debit Card to pay for purchases in the store.

Your 7¢ per gallon discount is instantly applied at the pump. Swipe your card, enter your Secure ID and watch the price roll back instantly. Discounts apply to fuel purchases only and will not be applied to in-store merchandise.

Enrollment can occur instantly but also take up to three (3) business days after the enrollment date. If additional information is needed, you will be notified of the activation step and program details through subsequent email messages.

Yes. Simply pick up another card in-store at any RaceTrac location and call Customer Service (800-683-6360) to activate it.

The security of your data is very important. The RaceTrac Debit Card is more secure than a credit card or writing a check. You will set up a 4 digit Secure ID (PIN) so that the card can’t be used if lost or stolen. Your enrollment data is kept safe in secured database servers. If you have enrolled in the RaceTrac Debit Card program, the data you have provided is required to verify and link your information to your RaceTrac Debit Card in order to perform transactions. All bank information and Secure IDs are encrypted as soon as your enrollment is submitted.

We want to provide you with a convenient way of paying for gas at a lesser price and also to pay for items inside RaceTrac stores. This is no different than writing a check at the supermarket and being asked to show your driver's license as an ID. The driver's license will be used only to verify your identity as a participant in the program.

When you enroll in the RaceTrac Debit Card program, the last four digits of the social security number are used for identity verification purposes (in addition to the other information you provide during enrollment). The security of your data is very important. Your enrollment data is kept safe in secured database servers. This information is encrypted as soon as your enrollment is submitted.

You will receive an email receipt for each purchase you make using your RaceTrac Debit Card. Your email address also becomes your login username to the member website where you can manage your payment account information, view your transaction activity and/or change your Secure ID if needed.

Your enrolled bank account information must be validated to ensure the correct account number, the account is open, and most importantly that the account belongs to you. This can be done by submitting a small deposit and withdrawal to your bank account. These “challenge” transactions are a test to confirm the validity of the account. The enrolled payment card account is not activated until this bank verification process is completed. You must confirm these penny transactions once they appear in your account. A “verification” email will be sent to you upon enrollment, which explains this activation process.

No. The Secure ID that you select can be any 4-digit number you choose and does not have to be the same as your general debit card PIN. It is important to remember your Secure ID in order to use this method of payment.

You may change your Secure ID by logging into the member website or the member link provided on the RaceTrac website . Once you log in, you will need to click on your card/mobile number, then select the “Update My PIN” option. If you forgot your current Secure ID, then click on “Forgot PIN?” and follow the directions to reset or change your Secure ID

It will be necessary to replace your RaceTrac Debit Card if the magnetic stripe does not work. You will need to pick up a new card at any RaceTrac location and call Customer Service (800-683-6360) to add the new card and turn off the damaged card.

You should login to the member website to report your lost/stolen card. This will immediately deactivate the card. You may pick up a new card at any RaceTrac location and call Customer Service (800-683-6360) to have the replacement card added to your account.

RaceTrac does not charge any fees to enroll in the program or use the card.

Click here to login to your account.

Yes, the usage limits on your account are as follows: $100 daily single limit transaction, $150 daily limit, 5 transactions per day, $500 weekly limit, 15 transactions per week

Between 2/1/23 and 5/2/23, when you make your first qualifying purchase of $1 or more, receive 15¢ off per gallon on your next fuel up! Offer is valid for 30 days after initial purchase and is not valid in the truck lanes. 

Beginning May 2023, each point earned prior to May 2022 and unused will expire exactly 365 days after earning on a first-in/first-out basis, regardless of status tier. Moving forward, unused points will expire exactly one year after earning.

Since every stop is a new opportunity to both earn and redeem points (and we’re constantly releasing offers built to boost your earning) you’ll continue to enjoy your benefits and watch as your points grow!

Tier expiration is currently paused. Continue to enjoy your benefits! We will alert you if this changes to give you the time and the steps needed to maintain your existing tier.

Beginning February 2022, every tier level is subject to expiration if you haven't earned enough points in the previous 12 months to maintain it. After 1 year if you haven’t earned enough points to maintain your tier level, you will be downgraded to the tier you earned. But don't worry, we'll have lots of great offers to fast-track your points and you'll continue to enjoy your beverage benefits throughout the year!

Plus, with each new tier you reach, your 1-year countdown resets the day you unlock it. Points redeemed in the catalog don’t count against tier earning, so don’t hesitate to use them! For example, if you're a Prince of Pastry with 600 points and you redeem 250 of those points for a stand-up pouch of candy, you’ll only have 350 points left to redeem in-store, but you still have 600 points toward reaching the ultimate King of Coffee status (2000 points)!

Tap on the Gift Card button at the bottom of the home screen. Follow instructions on that screen to load up your gift cards!

RaceTrac is committed to your security, so personal information, including name, credit card number, and billing address, are encrypted and will not be stored by RaceTrac.

Tap the Gift Card button at the bottom of the home screen, or tap Pay from the Checkout screen to see your available gift cards. Tap any gift card to see the gift card’s bar code and current balance.

SCAN the Rewards Card barcode in your app when you check out inside the store. Make sure you present your Rewards Card before payment. Scanning this bar code will earn you points and apply all your eligible discounts from coupons and redeemed rewards.

Or you can ENTER your phone number at the pump or at the register inside the store. At the pump, using your phone number as an alternate ID is the only way to earn points on a fuel purchase. You can also enter your phone number as an alternate ID inside the store.

You earn 1 point per gallon of gas and 4 points per $1 spent on qualifying products in-store.

RaceTrac may change, modify, suspend and/or eliminate this rewards program without notice.

Tap the Pay button from the Checkout screen to pull up your available gift cards. Tap a gift card to flip it over and reveal the bar code, then scan the gift card’s bar code to pay. Just remember to scan your Rewards Card bar code first to earn your points!

All coupons are already added to your Rewards Card. Just grab the items you want, scan your Rewards Card barcode or enter your phone number when you check out, and watch the savings roll in!

As you earn more points, you climb in levels and unlock greater rewards. Any points you redeem for free items do not affect your progress toward the next level. Here’s what you can look forward to by reaching higher levels. 0 – 499 points Base Benefits: $1 Any Size Fountain Drinks, exclusive coupons, a free birthday treat, and more! 500-1,999 Benefits: Your base benefits plus a FREE medium fountain/frozen beverage or small coffee EVERY MONTH for one year. 2,000 – 3,499 Benefits: Your base benefits plus a FREE medium fountain/frozen beverage or small coffee EVERY WEEK for one year. 3,500+ Benefits: Your base benefits plus a FREE medium fountain/frozen beverage or small coffee EVERY DAY for one year. RaceTrac may change, modify, suspend and/or eliminate this rewards program without notice.

All RaceTrac Rewards members can redeem 175 points to receive 10¢ off per gallon on their next fill-up. As a rewards member you can upgrade your RaceTrac Rewards membership to the VIP level for $2.49/month to unlock fuel savings starting at 10c/gallon! You can also link your RaceTrac Rewards + Debit card to your bank account to save 7¢/gallon every time you swipe at the pump! Learn more here.

As a RaceTrac Rewards VIP member, you are currently getting 10¢ off every gallon up to 40 gallons. All RaceTrac Rewards members can redeem 175 points to receive an extra 10¢ off per gallon on top of their current discount on their next fill-up. Or you can link your RaceTrac Rewards + Debit card to your bank account to save 7¢/gallon every time you swipe at the pump!

All RaceTrac Loyalty members will see the Fuel Reward in their RaceTrac App rewards catalog. Click “Redeem Points” from the homepage of the app, navigate to the Fuel Reward and click “Redeem”. Click “Redeem" again once you are sure that you want to redeem the reward, and you will see that the Fuel Reward will be marked as an unclaimed reward until you are ready to use it at check out.

Rewards are available for 24 hours after redeeming in the app to use in-store. If not, the Reward and points will return to your account to use when you’re ready.

Visit racetrac.com and go to your profile by clicking “Sign In” at the top, right corner of the homepage. Click the "Redeem Points" button just beneath your total available rewards points. Navigate to the Fuel Reward and click “Redeem”. Click “Redeem" again once you are sure that you want to redeem the reward. Your 10¢ fuel discount will be added to your account as an unclaimed reward and is ready to be used on your next visit. Rewards are available for 24 hours after redeeming in the app to use in-store. If not, the Reward and points will return to your account to use when you’re ready.

When you’re ready to claim your Fuel Reward, enter your phone number at the pump, insert your method of payment, then enter your phone number at the pump, and get ready to save! The discount will be automatically applied. Before you attempt to claim it at the pump, make sure you have redeemed the Fuel Reward in your RaceTrac app or online.

The Fuel Rewards discount is limited to one discount per transaction.

No. RaceTrac Rewards Fuel discounts (RaceTrac Rewards VIP, Fuel Reward, and RaceTrac Rewards + Debit) are not eligible at the extended diesel canopy at this time. We apologize for the inconvenience. You can still earn loyalty points on all of your fuel transactions at the extended diesel canopy by entering your phone number at the pump, in-store pin pad, or by scanning your app at the register in-store.

If the Fuel Reward is appearing within your RaceTrac app, but you are not receiving your discount at the pump, please check your app settings to ensure that the phone number you are using matches the phone number associated with your loyalty account in your app settings. As a reminder, the rollback at the pump happens AFTER payment.

Here are a few ways to troubleshoot:

1. Make sure your RaceTrac app is updated to the latest version and that your device has a strong internet connection while attempting to redeem the reward.
2. Make sure you have enough points (175) to redeem the reward.
3. Check your “Unclaimed Rewards” to ensure that the Fuel Reward has been added to your account. If the fuel reward has not been added to your account, follow the redemption steps.

Make sure you entered a phone number under your Account Settings. This links your phone number to your RaceTrac Rewards account.

You can use any points you’ve earned to redeem FREE items at RaceTrac stores for one year after the points are earned. To see what you can redeem, tap the “REDEEM POINTS” button on your home screen. From there, you can choose from eligible items.

After you’ve selected the items you want to redeem, they’ll get added to your Rewards Card. When you scan the item and your Rewards Card at checkout, the discount automatically comes off! Changed your mind about a reward you already redeemed? No problem! Tap the “Checkout” button from your home screen, and then tap the “X” next to an item to remove it. The points will be added back to your balance. Any unused points expire on a rolling, first-in/first-out basis 365 days after each point is earned.

RaceTrac may change, modify, suspend and/or eliminate this rewards program without notice.

Inside the store, you earn 4 points per $1 spent on all products except for alcohol, tobacco, lottery, and services (like money orders or gift cards). All fuel grades earn you 1 point per gallon.

RaceTrac may change, modify, suspend and/or eliminate this rewards program without notice.

RaceTrac Rewards VIP is a premium add-on to your existing RaceTrac Rewards membership that allows you to save on every gallon you purchase from RaceTrac! For a monthly payment of $2.49, Rewards VIP members will get the following savings: 10 cents off per gallon on your first 40 gallons every month and 3 cents off per gallon after your first 40 gallons. Please note that your month begins upon the start date of your sign-up.

If you are already a RaceTrac Rewards member, head over to racetrac.com/rewards or the RaceTrac app, log into your Rewards account, and follow instructions to purchase a VIP subscription.

Not a Rewards Member? This is the perfect opportunity to become one! Download the RaceTrac app or visit racetrac.com/rewards to sign up for a Rewards membership. Once you have created an account, you will be eligible to purchase a VIP subscription.

RaceTrac accepts Visa, American Express, MasterCard, or Discover for subscription purchases through racetrac.com/rewards and the RaceTrac app. We do not accept RaceTrac gift cards to purchase the subscription at this time.

Of course! This program is an add-on that allows you to save while you earn! Fuel purchases will generate one point per gallon for your RaceTrac Rewards program.

Yes, you can use your subscription while pre-paying inside the store and at the pump. At the pump, make sure to enter your RaceTrac Rewards phone number prior to fueling. If you pre-pay inside, scan your app or enter your phone number on the keypad prior to checking out to get your discount.

RaceTrac Rewards VIP fuel discounts are not eligible at the extended diesel canopy at this time. However, you can still earn loyalty points on all of your fuel purchases at the extended diesel canopy by entering your phone number at the pump, in-store pin pad, or by scanning your app at the register in-store.

When you arrive at a RaceTrac, make sure to look at the current fuel prices. After you enter your phone number and form of payment, the prices above each fuel grade will roll back! You can also verify your savings by checking the receipt for your transaction. Please note that if you pre-pay inside, you will not see your rollback on the receipt, but if you have opted in to receive e-receipts, you can always check your e-receipt or savings at the top of the RaceTrac Rewards VIP website page after fueling.

If you receive this message at the pump, cancel the transaction and restart. Then re-enter your phone number. If it is still not working, log into your app, tap the settings button in the top right-hand corner of the page, scroll to “Edit Profile” and scroll to “Phone number.” Make sure the number you are entering at the pump matches this one. If it does not, change your phone number in the app to the preferred phone number.

Please contact guest@racetrac.com and submit your receipt and Rewards ID for the team to assist you further. You can find your Rewards ID by checking your app or Rewards profile online at racetrac.com/rewards.

You can use the RaceTrac app or the racetrac.com/rewards site to access your account management page, where you can edit your payment information and subscription setup. You can also manage your contact information, birthday, and more in your RaceTrac Rewards profile.

Upon purchase of the subscription, all accounts will automatically renew for the next subscription period and the saved payment method will be charged again. If you should choose to end your subscription, you can do so in your profile and your subscription will end after the current billing period.

Yes, multiple people can share a subscription, however, the phone number associated with the account when it was purchased must be used. Two phone numbers cannot be tied to one subscription. In addition, it is important to keep the gallon threshold in mind. RaceTrac Rewards VIP will get you 10 cents off per gallon on 40 gallons every month, and 3 cents off per gallon for fuel purchased after those 40 gallons. If two people are using the subscription, you will likely reach your 40 gallons more quickly.

You may change your phone number on racetrac.com/rewards or within the app. On the website, log in and click “Account” in the top right corner. In the app, tap the settings button in the top right-hand corner of the page, then scroll to “Edit Profile.”

Visit the website racetrac.com/rewards and click the “Forgot Password’ link, or in the app hit “Forgot?” on the sign in page, then follow the instructions. If you still experience issues, please contact guest@racetrac.com for assistance.

We hate to see you go, but if you must, you can log in to the website and cancel your subscription. By doing so, it cancels the auto-renew payment. Your subscription will be valid through the last day before your subscription would auto-renew.

RaceTrac Rewards VIP is not accepted at the extended diesel canopy for long haul trucks at this time. We apologize for the inconvenience.

Yes. As well as using the RaceTrac app, you may also become a Rewards member by signing up on racetrac.com/rewards.

No, this program is only valid at RaceTrac locations.

RaceTrac abides by the highest information security, fuel and convenience industry standards and best practices to ensure all guest information is as secure and safe as possible.

Yes! Pick up a Rewards + Debit card at any RaceTrac location and link it to your RaceTrac Rewards account. You can earn points and receive your VIP discount every time you swipe your card at the pump or scan in-store!

Please send your feedback to guest@racetrac.com. Your support and feedback is crucial!